Please read this policy carefully before purchasing any service on the Optimizor platform. By completing a purchase, you confirm that you have read and agree to the terms set out below.
Optimizor operates a strict no-refund policy. All payments are final and non-refundable.
When you purchase a service, we immediately allocate dedicated expert resources, tools and time to your project. This begins within hours of payment confirmation.
The following are not eligible for refunds:
Monthly recurring services are billed on a per-month basis. Clients may choose not to renew at any time without prior notice. No charges will be levied for months not purchased.
If Optimizor cannot deliver a service due to a technical failure on our end and cannot resolve it within 14 business days, a full refund will be issued.
If you are charged twice for the same order due to a payment processing error, the duplicate charge will be refunded within 7 business days.
If payment is confirmed but work has not commenced within the stated delivery timeline due to our delay (not client inaction), a full refund may be requested.
For eligible cases only:
Email: billing@optimizor.co.in
Subject: Refund Request — [Your Order ID]
We will respond within 3 business days.
Billing queries: billing@optimizor.co.in
Legal queries: legal@optimizor.co.in
General support: support@optimizor.co.in